3.+Feb-April+2010+--archive

=FYI 4/29/10= Here's what you need to know about Google Apps [|Google Apps] [|**Oregon Takes a Lesson from Google, Puts Apps in Schools**] (PC Magazine)  Schools in Oregon will soon have the option to embrace homework, lessons plans, and lectures in the cloud.
 * **Los Angeles chooses Google Apps over Microsoft** **

The City of Los Angeles government is deploying Google Apps to alleviate three problems: a crushing budget deficit, IT staff shortage and widespread dissatisfaction with the current office software system.

Backdoor malware targets Apple iPad. Apple iPad users are being warned of an email-borne threat which could give hackers unauthorized access to the device. The technology writer for anti-virus firm BitDefender, wrote in a blog post Monday that the threat arrives via an unsolicited e-mail urging the recipient to download the latest version of iTunes as a prelude to updating their iPad software. "A direct link to the download location is conveniently provided. As a proof of cyber-crime finesse, the Web page the users are directed to is a perfect imitation of the one they would use for legitimate iTunes software downloads," the writer said. "Unfortunately for these users, following the malicious link means opening up a direct line to their sensitive data, as instead of the promised iTunes update they get malware on their systems." The Backdoor.Bifrose.AADY malware opens up a back door which could let the perpetrator gain unauthorized access to the device, warned the technology writer. It also tries to read the keys and serial numbers of the software installed on the device, and logs the passwords to any Webmail, IM or protected storage accounts. Source: []

=FYI 4/27/10= =**Increasing Desktop Virtualization ROI** Make your transition to desktop virtualization as successful as possible with a platform that supports the PCoIP display protocol. You can expect a superior end-user experience and an increased return on investment. PCoIP delivers a 50% reduction in display latency compared with legacy display protocols. **Learn More!** = =FYI 4/26/10= [|Virtual desktops save schools money-and hassle] [|Panel: Cell phones have much potential in classrooms] [|Students soon could learn with handheld 3-D devices] =AGENDA FOR MONDAY April 26th=

Set all PCs to look for Windows updates on Thursday nights so we can work towards encouraging users to turn off computers at night (except on Thursdays) as a way to reduce power use. Can something similar happen with Macs?

Update from Tony on (ID 36140) Work Order Summary: Check for Mac Version of Deep Freeze

Discussion point “receiving shipment” - Stop by Pre-K when arriving DA to see if there are deliveries Reminder: update STAR the same day you move or repair inventory (just like Trackit!). Document today's work today (not tomorrow).

FYI: OSX 10.5 can run on any 876 MHz PowerPC or better. (only the RFP1 are too slow). OSX 10.4 Tech Mentors and Technology Group Members are not inheriting their Administrative rights. Work-around is to manually make user an Admin if they are caring for that lab/computer.

Peter your Self Evaluation is late and was due Friday. What's up? will be completed today.

KEYS -- deliver to buildings and give extra key to Tech Chair, or Dept Head (listen to building preference on this) Goal: some one in the local building has the extra Key.

Dale question: Is our Widows Update server working? Can it tell us which computers are or are not getting Windows updates? Dale said this may not be working. When we move AV from Symantec to Sophos then a new update server will be installed and setup (AV01 will run Sophos and Key Shadow and AV02 will run Symantec, Updates and Keyserver). NOC Team is investigating: Group Policy may allow us to sleep and wake for updates and wake again for staff. Computers should look to the Internet for secondary AV updates for both Symantec and Sophos.

Dale question: please send Mike the combination to the NOC Safe. got combination from Dale.

Dale question: Can we setup a T! User Defined field as a Date field for Technicians to use? (to rank the order they are intending to target open work orders in their queues). Both are meaningful dates, can T! setup so we can track both.

Dale question: Can we close - (ID 42410) Work Order Summary: Issues with System 44 ( May be network related). Although 3 classrooms have been migrated the fourth that never complained of a problem still needs to be moved (G108).

Dale Topic: RE: (ID 42642) Work Order Summary: Rosetta Stone still not working [discuss how licensing works]. As of Friday it is working on a Mac (Daffy Duck) -- Peter told one teacher at NE. Need to tell Val White next so she can test. This WO is assigned to Jason so the follow up with Val is Jason's task. Only version 3.5 runs on the new Rosetta Server. NEXT: Peter will install this client on Val's system for her to test. Talk to Val and find out how many people are impacted. Peter will move into his queue.

Dale question: (ID 42044) Work Order Summary: Block Myspace in Math lab - Status? No activity since 3/2. Has this problem been validated? Is this due to others using a by-pass password? YES probably. NEXT: Dale put an email out to staff-a about closing your browser after using one of these passwords.

Dale question: how soon can we switch desktop and laptop OS to Windows 7? What needs to happen? FYI: start learning about which policies we want to use so we know how to configure.

Dale querstion: what is the time table for t he DEW LAN refresh? Tony needs to know and this touches on the timing of Summer Moves. Do we know which school offices are moving to DEW yet? It be good to have a floor plan showing who is moving where. I think Bill developed one with Faciities last year. LAN is all done now!!! Dale will ask FLTG to come do the DEW survey while last cleanup of Alram lines is happening at FC and BS/BSA.

=FYI 4/22/10= **The ultimate guide to Windows 7 security** Learn how to put AppLocker, BitLocker to Go, security accounts, and other key Windows 7 security improvements to good use. **Read More**

=FYI 4/19/10= I referenced the popularity of mobils for children, here is an article on this: [] Teaching 21st century skills requires the use of 21st century tools. The smartphone – not the laptop – is emerging as the quintessential 21st century tool. In this web seminar, educators who are using smartphones – aka cellphone computers – in their classrooms will provide first-hand, birds-eye observations on the benefits, challenges and resolutions, and costs of rolling out 1:1 cellphone computer initiatives successfully. =AGENDA FOR MONDAY April 19th=

What is the Current Status of the FC Student Labs? Problems are unconfirmed that were reported last week with the Mobil Lab for all computers. Norm will go there today. Deep Freeze is not installed on these labs yet. If the issue is one of 24 kids trying to sav at once than possibly the WLAN is the problem. Next check each of the five machines with our credentials and then student credentials and see if they are well or not. If systems check out OK then send this to Mark G's queue.

still keep extra key from locks? Are we keeping the extra key for laptop cables? Yes we are (in a coupld boxes up in Danby) as Maintenance does not want to track these. Discussed the idea of passing second keys onto Schools. Let's put the second key in an envelope with the name of whose computer it is for and send it to the school office or tech chair when we deliver a computer. Also if someone already has a security cable don't give them a new one; rather, tell them to use the one they already have with the new computer they get.

Network Issues: Q: has Dale made any other canges to the ED-wing HS subnet? Chris White in K now reports that READ180 systems are running well. (Presume subnetting solved IP address limits there). K103, K119, E24, are all on the same, new subnet vlan226 and G108 still needs to be done but they have not been reporting problems.

Protocols for Printing: Dale spoke of the issue of moving printers or reinstalling printers with altered MAC addresses to the newtork w/o telling him results in No IP Address being reserved for a printer as well as host names in the printserver that are in error -- and probably no longer really there. Q: Are we entering WOs for the printers that are installed locally so that they will get served? Currently when a local printer is setup users are given both a Hostname (try first) and and IP Address (try second). Nb., Dale- no when we reserve an IP we re-enter the HOSTNAME and this seems to work better for Macs. In August we will touch every printer in the 6 elementary schools that close for construction.

Discussed the issue with arriving late **and what Mike needs to help check and see who is or is not arriving late. Mike said if you think someone is arriving later then they claim send Mike an email detailing what you saw so he can check the future time sheet that gets submitted and see if there is a problem or abuse. Tony discussed if feedback was being given out fairly for being late, as Peter seems to be getting away with being late, where as he is getting reprimanded in front of team mates. Mike said he would try harder to be more equitable with that feedback.**

TTL4 - Norm discussed recent changes and confusion about changing the way we approach TTL4.(Changing from Bill being responsible district wide to Each Tech covering their own buildings). nb.,decided to wait unitl Bill returns to discuss Norm's issue with his attitude recently. That seems to be as much if not more of the problem with the TTL4 rollout as the way the implrmntation got planned or changed.

=AGENDA FOR MONDAY April 12th -No Meeting MONDAY April 5th (HOLIDAY)=

localadmin on previous 10.6 images, remote connection settings, dscl. -passwd /Users/user_name new_password //Run as "root" user//

This needs to be done to all previous 10.6 systems. Bill suggested Justin do this remotely when he updates Sophos. (

Will review with Dale - also is Justin replacing AV now on PCs and Macs? ​). Sophos is now added post configuration but the Management server will configure it. Just going on Macs now. PCs will be later.


 * [|**Saved by the Cloud**]**

Moving applications and data to servers in a central data center reduces the need for deskside IT support.

[|**NComputing Embraces Windows MultiPoint Server**]

The company’s virtual computing product line will support the new Windows MultiPoint Server 2010 operating system. []

Does this version of the Server OS optimize the capabilities of nComputers?

Proposal**: All Van usage should be recorded on the calendar (desktop).** Problem**: the only people who know where the Network Van is after 2pm is the one that has it (Mark has it regularly M-F before 2pm so if you need it then you must call Mark). The issue is after 2pm with Network Van only or before 2pm when a Desktop person has picked up the van from Mark.** Proposed solution after discussion: if you borrow the Network Van put an entry on the Desktop calendar so all know you have it.

Multicast functionality on network...what is preventing it from being enabled EVERYWHERE? We have Storm Port enabled. This is enabled to prevent switch loop back. Does Multicast require StormPort off at the port of transmission &/or the ports of reception? (

Question for Dale - we should shut it off on all of them. The new switches allow us to shut off broadcast storms with out disabling Multicast (Dale will get a list so we know where we can Multicast now). This has to be done on a port by port basis. )

UPDATE 4/13 The following buildings have had the network gear upgraded and therefore, no longer need network team intervention when multicasting: BA, CA, CH, EN, FC, MA, NE DeWitt should be completed within the next two weeks. Dale.

_

Why do members of Tech Mentors and Technology Group active diretory domain groups not consistently and reliably have admin privileges with logins? Peter and Norm used the 10.4 eMac image at BJM and were not automatically Admins neither was Paula Long (she is an Admin in a 10.6 system). Tested this on three of the new computers installed. FC eMac 10.4 (Sharon Onnset) may have seen this problem but has had this problem for years. Let's find out if this problem exists at BJM outside of the lab (RM 210). ACS has reported a similar problem (check to see if an open WO exists). (

Question for Dale - who is in the Tech Mentor & Technology Group? ). Question: is it time to rebuild 10.4 image? Bill will do some testing first.

Question for Dale

- what is the status of resolving the lack of IPs in "D-E wing subnet" (10.22.4.x)? Until we can control who can access our wireless network we can't control the use of IP by private devices. Until we get Meru APs installed we can't isolate the WLAN traffic. With WPA2 wireless users will need a certificate to connect. Can the WEP passwords be changed ? Yes, we can change the WEP passwords on the Apple APs on mobile carts. Since we have freed up power injectors from other buildings we can proceed with more meru in HS without waiting for the LAN upgrade there.

Question for Dale - need to define time table so we can let instructors plan when (if) they can use desktops for instruction.

Why is the virtual server created for Deep Freeze server and Ghost Console setup by Norman not reliably reachable via RDP? (Can't login at all via RDP sometimes). Norm is not reliably able to RDP to the servers. Question for Dale

- How were the previous issues resloved? Let's start a WO for each problem encoutered including the error meesage. Add the suggestion in the Work Order for Norm to work in the NOC as Alpha tester when Jason or Justin when the work on this to make sure what they do resolves RDP access completely. Is this a DNS? When Norm tried RDPing to his desktop by Hosname it failed. Usin NSLookup =>hostname to find the IP and then RDP to the IP to see if that works. This also failed. **Question for Dale - why can Norm RDP to E48 HSE48-GX280-01 but not to his desktop in Danby or the Virtual DF/GC Server? Should the Desktop Team have a second account to this VM so we can tell if the issues are account based or network based?**


 * This is also supposed to be used to test Symantec/Altiris CMS. -** Let's start with exploring this on a seperate VM to reduce variables in the testing environment. Norm please put a WO in for this.

Is there a process/plan in place for deploying Type To Learn 4 Network? There is a WO in Bill's queue to install this in all 8 ES mostly upon Lab computers (or where ever they teach typing). Installed at CAR, BS, SH (TTL3), NE. Still needs to go onto the other schools. Norm will put the Admin password into WO and put into Account Query System and send it to Jennifer. Master Account with Type to Learn 4: adelewitz01/icsd01. Acct code: 112473. Tony will bring the Manuals (minus one for IIT) to Jennifer.

Switch for lab imaging? 24 port+ Let's use one of the Cisco 48 port GIG new spare switches.

AGENDA FOR MONDAY MARCH 29

Really add update notes to the WOs you actually work on. A daily report of your note entries should indicate all the WOs you 'touched' that day. Typically new notes should appear in every one of your Daily-5 Wos that you actually get to that day. Enter notes that same day that you do the work. Waiting until the next day almost always means the note will be a lower quality.

Norman...Discovery concerning BIOS security (at LACS, of course): 2 HS resource room computers had power-on passwords added to them by some user. Admin password controls BIOS access. The SYSTEM password controls power-on or logon to start up. (We typically only add the Admin password. In BIOS setup Under Security Go to Password Change(s) and see option to allow non-Admin password changes. Option needs to be unchecked to prevent a user from adding a SYSTEM password.This seems to be true for all GUI BIOS and perhaps for all Dell computers. For desktop remove the password jumper and restart the computer to reset all passwords BIOS and Admin. For laptops you have to call Dell, prove it s not stolen to Dell gives you a way to reset the BIOS (instructions are model dependent). Just implement this change going forward, on new PC computers and on those we repair.


 * Norman....discovering more & more users who can't add** printers in Windows **because they have incorrect instructions from Staff Dev....in Add Printer Wizard choosing Network Printer and trying to browse for the printer. Staff Developer Roger insists a Tech trained him this way.** How shall we instruct people to setup printers? Use the "Run: [[file://\\prnsrv01|\\prnsrv01]] [Enter] to expose the list of served printers.
 * Norman....discovering more & more users who can't add** printers in Windows **because they have incorrect instructions from Staff Dev....in Add Printer Wizard choosing Network Printer and trying to browse for the printer. Staff Developer Roger insists a Tech trained him this way.** How shall we instruct people to setup printers? Use the "Run: [[file://\\prnsrv01|\\prnsrv01]] [Enter] to expose the list of served printers.


 * Related Issue: the delay with getting printers served means that people can't use the printers we deliver unless we set them up locally. This creates a confusing printing environment. For example, people make networked printers 'shared' when that isn't needed.**


 * What method of printer delivery is the least disruptive to users (how can we do as much of the work as possible before we show up to deliver the printer)?**


 * Name the printer => server the printer by name (then IP isn't needed). However dynamic DNS and AD have some issues so serving by IP is recommended by SYSTMs. Since the printer cant be served until its plugged into the network at installation this is the time to accomplish this.** Dale has getting the instructions ready in his queue. Only tasks associated with the new phone install are ahead of this in his queue but no time table could be forcasted by Dale. Seems like for about the last year dekstop staff stopped even asking to have printers served because Jason could not maintain the intiative that Sonny started. Since then staff have been installing printers as networked printers. Bill recommends using the ADD PRINTER WIZARD to reduce user confusion. Should we put the drivers in a more user friendly place so they don't have to navigate the Tech Drive to find the printer driver they want/need? (eg., a folder on the print server, one for MAC and one for PCs OR move the printer folder up in the tree). PRNSRV01 is active now and is going away as PS come active so putting drivers there now doesn't make sense but putting them on the new print server cluster PS later is a good idea. UNTIL PS IS READY DESKTOP TEAM MUST BE WILLING TO INSTALL ALL PRINTERS BECAUSE USERS CAN'T. SNMPv3 is secure enough for use to turn on (Printer & Print Server) when we want to use the HP universal print driver. Note: HP 2015 printer issue: drops from network due to low traffic, and being dropped from ARP table. A ping brings it back.
 * Decided to test adding a catagory to Trackit! called "HELP DESK" to see if this is useful helping us track the number of calls responded to this way.**
 * Decided to test adding a catagory to Trackit! called "HELP DESK" to see if this is useful helping us track the number of calls responded to this way.**

Discussed how a printer shouldbe labled. Some disagreement about wether the HOSTNAME & IP or only the HOSTNAME should be included. The suggestion was made that since IP address can change it should not be included but also that often Hostname doesn't work so the IP is needed. For now defer to the preferences of the users for whom you install the printer.

AGENDA FOR MONDAY MARCH 22 MOVE ORDERS FINAL DRAFT.... 2nd Reading was today so now this is an approved protocol going forward everyone should do Move Orders this way.


 * Any IIT Tech can put in a Move Order with Maintenance. Put in orders for your OWN work orders.**
 * You MUST fax Move Orders to Maintenance 274-2326**
 * You CAN first email the request to: Joe Collins**


 * jcollins@icsd.k12.ny.us __and Lisa Horton__ lhorton@icsd.k12.ny.us __to get it going, BUT…it must STILL be faxed shortly after.__**

Note: if moving items directly from Danby RM 160 (Maint doesn't have a key). Put anote on the Move Order to please contact the Requestor 30 minutes prior to Maintenance arriving in Danby to start the Move Order so someone from IIT can be there to open the room.
 * __We can usually expect to have the move made the day after the request (if received before 2:30 PM). If you need this, ask for it.__**
 * __If you want to check whether next-day can be done, call Joe Collins’ cell__**
 * __279-4293 before putting in the Move Order. His assistant will have his phone if Joe is out.__**
 * __Hardware not in cartons is subject to rough riding on a Maintenance truck. The Mail Van can be used, to provide gentler handling. The IIT van or your car is best for delicate and very small moves.__**
 * __Moves to Danby are to go to Room 124 from now on, not 126.__**
 * __124 is the end of the room where the wood table is. Please make this clear on Move Orders.__**
 * __Inform building custodians at From: and To: locations so they can expect and guide the movers.__**
 * __Information that must be on Move Orders:__**
 * __1. From: location building and room number__**
 * __2. To: location building and room number__**
 * __3. # of pieces__**
 * __4. Description of shipment__**
 * __5. Desired mode of transport…truck or mail van__**
 * __6. Desired move date__**
 * __7. Your contact info...name and phone #__**

[[#AGENDA FOR MONDAY April 12th -No Meeting MONDAY April 5th (HOLIDAY)-
========================================]]==================================================== AV2010 --- DOES ANYTHING WORK AGAINST IT? Groton has this issue IE7 seems the vector point of entry but Flash could be it too. IE8 seems better. -BOB MALWARE BYTES MAY WORK but reimaging is best if the drive is "simple". - PETER. -Norm
 * []**
 * __AV, anti-spyware for XP, Vista, Win 7__**

[[#AGENDA FOR MONDAY April 12th -No Meeting MONDAY April 5th (HOLIDAY)-
]]=========== Dr Pastel approved PC replacement for Dewitt L230 Lab. L230s go back to SH Project as soon as they are available. This will be a TST Order and is expected in DANBY in the next 4-8 weeks. It will be a BIG RUSH when the materials arrive. After the install the L230s go back to the SH Classroom project.

[[#AGENDA FOR MONDAY April 12th -No Meeting MONDAY April 5th (HOLIDAY)-
===========]]=======================

Do new CAFE computers at ENF and BJM have AV? Next Tony & Norm check these machines to be sue AntiVirus is enabled. BJM remove the computer from the Domain. Run Newsid to create new SSID and join the machine back to the Domain.

[[#AGENDA FOR MONDAY April 12th -No Meeting MONDAY April 5th (HOLIDAY)-
============================]]======================================== Uncalled-for snottiness by one team member because others were unable/unwilling to do his work that he was "too busy" to do on Thursday In this case the "Higher than Critical" WO was from Transportation and needed immediate assistance. Bill was committed to project meeting at SH with Mike and so sent an email to see who was in the best position to help here. All WOs for all shared buildings come to BILL first. Peter did not see the email until the next day. Recommendation: use cell phones, phones or face to face meetings to exchnage info with coworkers on Higher then Critical WOs that are URGENT. In emergencies we want to change our communication protocol and dialogue (not simply correspond or update Trackit!).

it should be the responsibility of all Desktop staff to read the Wiki for any and all new items that may have been added when they miss a meeting and held to those rules reguardless. Read the Wiki one way or another. When you add items or when you get notifications or the night before the meeting. Know the agenda before you arrive.

Why do staff think they aren't allowed to talk to or communicate with techs, except by entering a Snoopy or Trackit? Who told this to Staff? Bill has said that the best way to ask for help from IT is by entering a Snoopy or Trackit! Norm says that several people misunderstand this to mean they can't talk to me in the hall or send me email about something.

Mac Postconfiguration Documentation for OS X 10.4, 10.5 and 10.6. Peter & Bill are revising this week and will resend for suggestions.


 * PC Postconfiguration Documentation is up to date.**

Bill will start a Help Desk WED afternoon. Start by turning on one ES at a time. Work with Lillian Moss to craft a draft & send to Mike to share on Wiki.


 * Norm needs switches 8-port switches, does anyone have any? There is a Netgear in E48 without a Power Supply.** If you need materials ofr a project or WO and after checking here we need something else. Its best to get the preferred vendor quote to Ellen/Mike. Tony mentioned that Dale only wants us to get 1GB switches. No more 100MB switches.

WIAT III - when a situation calls for a shared account, get Mike's permission to create a generic shared account, avoid making any individual account a shared account. Note that Staffdev is a permenant network account that will be reactivated for future Supe Conf days. Issue: password should be weaker so presenters aren't so confused.

=AGENDA ITEMS FOR MONDAY MARCH 15, 2010= 1. MOVE ORDERS FINAL DRAFT.... 1st Reading was today (one samll change made).


 * Any IIT Tech can put in a Move Order with Maintenance. Put in orders for your OWN work orders.**
 * You MUST fax Move Orders to Maintenance 274-2326**
 * You CAN first email the request to: Joe Collins jcollins@icsd.k12.ny.us and Lisa Horton lhorton@icsd.k12.ny.us to get it going, BUT…it must STILL be faxed shortly after.**


 * We can usually expect to have the move made the day after the request (if received before 2:30 PM). If you need this, ask for it.**
 * If you want to check whether next-day can be done, call Joe Collins’ cell**
 * 279-4293 before putting in the Move Order. His assistant will have his phone if Joe is out.**
 * Hardware not in cartons is subject to rough riding on a Maintenance truck. The Mail Van can be used, to provide gentler handling. The IIT van or your car is best for delicate and very small moves.**
 * Moves to Danby are to go to Room 124 from now on, not 126.**
 * 124 is the end of the room where the wood table is. Please make this clear on Move Orders.**
 * Inform building custodians at From: and To: locations so they can expect and guide the movers.**
 * Information that must be on Move Orders:**
 * 1. From: location building and room number**
 * 2. To: location building and room number**
 * 3. # of pieces**
 * 4. Description of shipment**
 * 5. Desired mode of transport…truck or mail van**
 * 6. Desired move date**
 * 7. Your contact info...name and phone #**

2. Criteria for leading Lab projects/managing labs in IHS...Isn't it Norman for Windows labs and Bill for Mac labs? Does this division really exist. Yes it does now. Norm is the IIT contact for all HS PC Labs & Clusters (where customizations may be needed). **How did the new Judy Cogan mobile lab transpire, and what is going on with Library new Dells planning?** Library RFP10 Dells have been revd and Bill will enter WOs next for prpe & delivery. Time tible forecast? No new image was needed for the Cogan Lab software was only added to the standard image.

3. Van use, when it is necessary and filling it with gas if at or below 1/4 tank as previously decided upon, that is not being done. Also all usage of the van is to be on the desktop calendar, if Mark's district van is available to us then it also should be documented on the calendar. For now the Network Team van is reserved for the Network Team (mostly Mark) until 2pm everyday. This Van can not be used by others before 2pm until checking in with Mark. If used after 2pm it must be left where Mark says to leave it at the end of the day. When GAS is at or below 1/4 Tank than you MUST refill the tank when using a Dept Van.

. Once again, why there is a protocol that I want followed by Bill when he changes Snoopies to Trackits which are my team's. There should not be a need to keep reminding him, and him getting mad when I do. Norman Snoopy calls should be followed up first by the assigned Technican, those that enter Snoopy calls in Trackit! should only intervene in the case of an emergency (when waiting for the assigned technician to respond does not make sense). Examples of emergencies are Higher than Criticals and Exec Team Requests. Whoever starts to intervene should also complete the call (not intervene and pass it on).
 * nComputers -** all WOs should go directly to Norm who will pass them to Tony.
 * nComputers -** all WOs should go directly to Norm who will pass them to Tony.

- Mike discussed going more public with the Desktop Team daily worksheet (to let stakeholders know what we are focusing on each day). - Mike discussed looking deeper into some WOs that are slated for closure one day but remain open. - Mike asked Tony to review all Dewitt Critcal calls and update the Expected Completion dates so we can tell what week WOs will close (all are slated for closure this month). -Discussed need for an alpha test for Rosetta Stone that includes the client. =AGENDA ITEMS FOR MONDAY MARCH 8TH, 2010= 1. Budget impacts - discussed change in Mike's position. Need to innovate to reduce costs. Need to adopt processes as Mike transitions to 3-days a week.

2. Sorting through Workorders - The first step with every Critical WO is to validate the problem. Then decide if there is a work around available and if the WO should be down graded to HIGH or lower. Then negotiate a projected completion date with the End User in the WO. Schedule your non-emergency Critical WOs as follows: A. Special Education WOs driven by VIRUSEs, IEPs & READ180. (impacts contractual obligation of district) B. Work Orders initiated by Administrators (DOA before Schools typically) C. WOs started by fellow IIT Staff (impacts operations) D. WOs for computer labs (impacting instruction) E. WOs for teachers computers (impacting classroom instruction) F. WOs for other equipment

2B - reduce your work load by using manufacturer warranty support. Don't do what a warranty fulfiller can do. Focus on the work no one else can do.

3. TABLE until rebuilt - Second reading of MOVE ORDER protocol last amended on 2/22/10.

4. Test Plan Status: Contact List Migration Instructions - BILL tested. Instructions - follow Outlook setup and then script will run automatically. [Move old Web Mail address bok to Exchange Web Mail]. BILL - asked Dale to add a Help desk entry on how to correct addresses with roosevelt still in it. Status of PCs from BRENT for this. BRENT is working with schools to ID locations.

5. Meeting to review Daily-5 together 8:45AM - 9:05AM (OLD NOC)** - review what your locations will be roughly through the day & use Desktop Outlook calendar to broad stroke a description of your locations each day. - review problems your are finding and want to share WOs from these SCHOOLS are generally assigned TO the following STAFF A. BILL - BOY, NE, CAR B. PETER - SH, BS, BOY C. TONY - Dewitt except Tech labs, Enfield, Cayuga Heights D. NORMAN - LACS, BJM, FC, DEW Tech labs, BOY Tech' lab, IHS PLTW labs E1, E11, E16 E. BOB - all other HS F. ALL - may get WOs for Transportation, Maintenance, Danby & DOA.

6. WIAT III software installs for Spec. Ed. - Norman : Special ed wants multiple users to use a single install on a given computer. Norm tested this -- users need to be Admins. At NE the school told us the tag# and the primary user (install software here). If secondary users have a problem we can't call tech support. We can only support the primary user on each computer. Needed to call Tech Support to find the startup Icon (no Wiat III icon is created). Make a note of Serial Number for the Software on the Item Record for that computer on which it is installed. Put teacher manual into the WIAT program directory and make a shorcut on the all users desktop with the sortcut with the program. Check with Margo B to see if she will distribute Kits or if you will need to do thaht too.

7. ICSD XP image in Bootcamp - Norman -- on a MacBook {Ctrl+Option => DEL reboots}. Start by making an install CD or Jumpdrive with a PE boot file (preboot environment file made with MS Toolkit or Ghost 11.5 -- either allow you to also add other files too). Second creat bootcamp partition. 3rd do a bootup from the CD.

8. Receiving - lost time, missing packing slips... Don't let receiving & paperwork linger. Take to Ellen ASAP. TONY work with Ellen to replace lost or missing Dell/OCM Packing slip.

9. NETWORK ISSUES a. HS - we are running out of IP addresses/subnet, students are getting on with our WEP key using iPod Touches and iPhones, and seeing strange behavior from wing E. Dale wants to divide the traffic with additional subnetting. If you find rouge Access Points that people are pluggin in again after we have told them not to do so, confiscate it and bring it to Dale. BOB consistently can't connet to printers from Macs except by IP address (not by Host Name). Dale will put the name and static IP address in DNS. b. DEW teachers seeing duplicate IP addresses - check if both wireless and LAN access are turned on. NORM has seen this in Danby when joining to a our domain. c. Hdrive access at NE. OSX 10.4 don't automount shares. Is Jason going to create shares for each school public share? Goal: have the public share to automount on the desktop when an elementary student logs in (we won't worry about automounting the student share when a secondary student logs in.)

New Netbook Protocol first read Monday February 22nd, 2010
Netbooks - OK to leave XP Home on these. Must add MS Security Essentials AV & Open Office. Must talk to recipients to make sure you know what other district software to include and what local logon accounts to setup. If they need new software direct them to the Instructional Software Request Form and process. Make a RESTORE CD or DVD for each batch of Netbooks you setup and note in the WO where the RESTORE CD or DVD is to be stored.

MOVE ORDERS - NORM'S draft
(I tried to reassemble what Bill deleted not sure I got it all )-Mike You didn't. Some of the Move Order draft is missing. - Norman

You MUST fax Move Orders to Maintenance 274-2326...faxed shortly after as per Paul Alexander. We can usually expect to have the move made the day after the request. If you need this, ask for it. materials are being moved from or to a school. If you want to check whether next-day can be done, call Joe Collins’ cell 279-4293 before putting in the Move Order. His assistant will have his phone if Joe is out. Hardware not in cartons is subject to rough riding on a Maintenance truck. The Mail Van can be used, to provide gentler handling. The IIT van or your car is best for delicate and very small moves. Moves to Danby are to go to Room 124 from now on, not 126. 124 is the end of the room where the wood table is. Please make this clear on Move Orders: This must include : from location Buliding and room; to location building and room; number of peices; desciption of what they are picking up; desired date; your contact information; mode of transportation (mail van is preferred unless the size requires more space